![]() They’ve retained part-time staff the authority hired in the fall for their annual open enrollment session, and are increasing the number of full-time employees to take incoming calls and chat requests by an additional 135 to 170 people. The Health Connector is also planning to bolster its staff for the coming wave of new members. The authority is working with MassHealth to create an “integrated eligibility system,” so someone who is notified of a MassHealth termination online can immediately begin the process of using the Health Connector to find a new plan, Lefferts said.Īfter notice of termination, individuals will have until the end of the following month on MassHealth, meaning, if someone were alerted in February that they would lose their insurance, they would need to find a new plan by March 31 for uninterrupted coverage. People cut off from MassHealth will be messaged once a week for two months, and then three times a month after that, communications director Jason Lefferts said at the board meeting. Health insurance is required in Massachusetts and to prevent people from falling out of coverage, the Connector is planning an information campaign that will include sending mail, emails and text messages and using social media, TV and radio visibility, robocalls and even door knocking to let people know they may lose their insurance and can enroll in Health Connector coverage. “And we’re really pulling out all the stops to make sure it’s successful and we get everyone across the finish line.” “Helping individuals and families find coverage that’s right for them as Medicaid protections end is our top priority this year,” Woltmann said. The Health Connector is opening a special enrollment period from April through November for those who lost MassHealth coverage to make the transition “as smooth as possible,” said Marissa Woltmann, director of policy and applied research, at a Health Connector board meeting Thursday morning. Starting with 294,584 members in January 2020, the Health Connector was down to 214,102 members as of January 2023. Meanwhile, the number of Bay Staters using the Connector has declined as more people have qualified for government-funded plans. ![]() The program is the largest in state government and is jointly funded by the state and the feds. Since the start of the pandemic, MassHealth enrollment has increased by a third, up from 1,750,966 in December 2019 to 2,337,799 members in December 2022. ![]() As Bay Staters who qualified under COVID-19 provisions lose their MassHealth coverage, the Health Connector Authority, which aims to connect people in need with affordable health plans, is preparing for up to 200,000 new members. Continuous Medicaid enrollment ends on March 31, and the federal government is phasing out pandemic-era enhanced funds this year.
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